Service design

Type of design

Service design is the activity of planning and arranging people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between the service provider and its users. Service design may function as a way to inform users of changes to an existing service or create a new service entirely. The purpose of service design methodologies is to establish the most effective practices for designing services, according to both the needs of users and the competencies and capabilities of service providers.

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